Terms and Conditions

The following shall be the Terms for placing orders, use and/or sales of Genetek Biopharma GmbH (referred to here afterwards as GENETEK, Us, We or Our) products:

  • General Terms
    • We highly recommend the comprehension of Our Terms and Conditions before placing any order. Should you have any question (s), kindly Contact Us.
    • The placing of orders and/or product purchase, as well as use of products, are subject to these Terms and Conditions, except where otherwise mutually agreed in writing.
    • The products are only to be used by trained technicians in laboratories equipped to perform Life Science research. Restrictions by the local law (s) have to be respected by the purchaser and/or user.
  • Prices
    • All prices are net and therefore exclusive of taxes, customs duties, exam fees etc.
    • Prices offered are tentative and subject to change due to fluctuation in labour and/or manufacturing costs, without prior notice.
    • The valid price shall be as written in the quotation sent directly to the client after receiving the order.
  • Order Modification and/or Revocation
    • Modification of already placed order can only be made after written approval from GENETEK. Please Contact Us first, should you need to make a change in your order.
  • Payment
    • Payment terms are 30 days net unless otherwise specified by writing. We reserve the right to charge administration fees and interest for late payments.
  • Warranties
    • The Products sold by GENETEK are warranted to be free from defects in material packaging, quality and shelf life under normal and proper handling for a limited period as specified (on the product package) from the date of initial shipment.
    • Our warranty is to meet the specifications outlined in the accompanying product information sheets (both physical and soft copies online).
  • Product delivery
    • Within Germany, We charge a shipping and handling fee of EUR 16.
    • Customers in Berlin do not have to pay any shipping & handling charges.
    • For shipping and handling charges to countries outside Germany, please inquire (email support@genetek.de or call the given number on the website.
  • Return/Refund/Replacement
    • Please check our Return Policy.
  • Sundry
    • No license or immunity under any patent is either granted or implied by the sale of any of our products.
  • Reservation of proprietary rights:
    • GENETEK Biopharma GmbH remains the owner of products until full payment is received.